Terms & Conditions & UVH
The Uniform Conditions for the Hotel and Catering Industry (UVH) are the conditions under which catering establishments based in the Netherlands, such as hotels, restaurants, cafés and related businesses (including catering companies, party service companies etc.), provide catering services and conclude catering agreements. The UVH are filed with the district court and the Chamber of Commerce and Factories in The Hague and can be read at the website of Koninklijk Horeca Nederland (link).
The UVH apply to ZIES winebar, bistro & boutique hotel, with some minor adjustments to the cancellation policy due to the unique features of the hotel. These adjustments go above the UVH.
The conditions mentioned below only apply to room rates booked for the rack / standard rate, not for the non-refundable rates. Bookings for the non-refundable conditions are not the change or cancel, regardless of the reason given.
Cancellation conditions rooms:
It may happen that you, for whatever reason, want to cancel your stay in whole or in part. As soon as you know that, we request that you notify us by e-mail. As the cancellation period is shorter, and it is therefore more difficult for us to rent the hotel rooms to third parties, the cancellation costs are higher.
Cancellations of bookings up to 2 rooms:
Cancellation more than 48 hours before arrival date: no costs
In case of cancellation between 48 hours and 24 hours before arrival date: 50%
Cancellation less than 24 hours before arrival date: 100%
Cancellation of a group booking knowing from 3 or 5 rooms or reservations longer than 7 nights:
If canceled more than 3 weeks before arrival date: no costs
Between 3 weeks and 2 weeks before arrival date: 25%
Between 2 weeks and 1 week before arrival date: 50%
Within 1 week before arrival date: 100%
*Please note: 48 hours before arrival date means 48 hours before 00:00 of the arrival date. For example: if you arrive on a Monday you can cancel until 11:59 pm on Friday night. At 0:00 am it is Saturday and it is less than 48 hours before the arrival date.
The percentages mentioned above are percentages of the room prices, no cancellation tax will be charged on cancellation.
Boutique hotel ZIES is not liable for damage or loss of
goods that have been brought into the hotel by a guest who has moved in there
taken. The customer indemnifies the hotel company against claims from guests in this respect. It here
certain does not apply insofar as the damage or loss is due to intent or coarse
the hotel's fault.
The guest and those who accompany him are jointly and severally liable for any damage
for the hotel arises as a direct or indirect consequence of breach of contract (attributable
shortcoming) and / or unlawful act, including violation of the house rules
understood, committed by the guest and / or those accompanying him, as well as for all
damage caused by any animal and / or any substance and / or any matter of which it
holder or who are under their supervision.
Boutique hotel ZIES is entitled to, without notice, the hotel agreement
to terminate with the guest if a guest or those who are the guest
accompany, repeatedly violate the house rules or behave in such a way
that can disturb the order, peace and exploitation of the hotel.
Boutique hotel ZIES can refuse a guest at any time.
• Smoking is not permitted in the hotel. This can be done on the terrace at the designated location
• A fine of € 100 will apply in the event of a violation.
VAT and tourist tax:
6% VAT is included in the price.
The guest pays 5% tourist tax on the accommodation costs.
Pets are not allowed. A fine of € 100 will apply in case of violation.